Question 1

What is Moss?

Accepted Answer

Moss is a non-custodial exchange interface: it finds the best route for your pair, issues a deposit address and tracks the swap from deposit to payout. Moss never holds your funds — settlement happens on-chain, wallet to wallet.

Question 2

Which assets can I swap?

Accepted Answer

190+ assets across 25+ chains: Bitcoin, Ethereum, Solana, TON, XRP, Dogecoin, Litecoin, Bitcoin Cash, Zcash, Dash, Cardano, Avalanche, BNB Chain, Base, Sui, Aptos, Stellar, Tron, Cosmos and major stablecoins. Swaps settle in native coins — no wrapped tokens.

Question 3

How are rates determined?

Accepted Answer

Moss prices your pair across multiple independent liquidity routes and executes on the one with the highest output after all fees. The full fee breakdown is shown before you send anything.

Question 4

Do I need an account or KYC?

Accepted Answer

No. There is nothing to register and nobody to verify: pick a pair, paste a receiving address, send coins. No profiles, no documents, no limits on our side — the swap works like a vending machine.

Question 5

Do I need a memo or destination tag?

Accepted Answer

No. Every swap gets its own unique deposit address, so a plain transfer from any wallet or exchange works. Just send the exact amount in a single transaction.

Question 6

Can I receive Zcash on a shielded address?

Accepted Answer

No. Protocol vaults operate on transparent Zcash addresses (t1…). You can forward funds to your shielded address after the swap arrives.

Question 7

How long does a cross-chain swap take?

Accepted Answer

Most swaps settle in 1–15 minutes: the source chain confirms your deposit, the route executes, and the destination chain pays out. Bitcoin-side swaps take the longest because of block times; Solana and L2 swaps are usually under two minutes. You can watch every step live on the tracking page.

Question 8

What are the fees?

Accepted Answer

You see one number — the amount you'll receive. It already includes the network gas, the protocol's liquidity fee and our 0.3% service fee. There are no deposits, withdrawals or hidden markups, and the rate is locked when you get a deposit address.

Your coins. A clearer way across chains.